mcw99's Privacy Policy

1 What Information We Collect

To improve your experience on the mcw99 platform and to provide secure services, we collect the following types of information:

a. Identity Information:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address

b. Financial Information:

• bKash, Nagad, or Rocket account number (required for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

c. Technical Information:

• IP address and Device ID
• Browser type and operating system
• Website usage logs and session data
• Cookies and tracking data

d. Gaming Activity Information:

• Play history and betting patterns
• Win and loss records
• Preferred game categories
• Duration of activity on the platform

2 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account Management: To create, verify, and manage your mcw99 account.
• Identity Verification (KYC): To confirm customer identity in accordance with international standards and to prevent fraudulent activity.
• Processing Financial Transactions: To accurately complete deposit and withdrawal requests.
• Customer Support: To provide fast and effective resolution of your complaints, questions, or issues.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Ensuring Security: To prevent unauthorized access, fraud, and money laundering.
• Responsible Gaming: To provide support to users who may be at risk of excessive gambling.
• Meeting Legal Obligations: To comply with applicable laws and regulations.

3 Information Storage & Security Measures

mcw99 uses a multi-layered security framework to protect your personal information:

• SSL Encryption: All data transmitted between you and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored in the database is kept in encrypted form.
• Access Control: Only authorized personnel can access the information they need.
• Firewall & Security Monitoring: Our servers are under continuous monitoring.
• Regular Security Audits: Periodic reviews are conducted to identify security vulnerabilities.

While we take the highest technical and organizational measures to protect your data, we feel it is our responsibility to inform you that no method of transmitting information over the internet is 100% secure.

4 Sharing Information with Third Parties

mcw99 never sells your personal information. However, information may be shared with specific third parties in the limited circumstances below:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
• Game Software Providers: Providers such as Pragmatic Play, Spribe, JILI, or PG Soft may view gameplay logs, but not identity-related information.
• Law Enforcement Agencies: Information may be provided to relevant authorities in the case of a lawful order or legal obligation.
• Fraud Prevention Services: With specialized service providers for account security and prevention of financial crime.

Before sharing information with any third party, we ensure that they comply with appropriate data protection standards.

5 Cookies & Tracking Technologies

The mcw99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection or your list of favorite games.
• Analytical Cookies: To understand which parts of the website are used most and to improve our services.
• Security Cookies: To detect fraudulent activity and protect accounts.

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

6 Special Protection for Payment Information

The security of financial transactions at mcw99 is our top priority. We accept payments via bKash, Nagad, Rocket, and bank transfer, and every transaction is handled under strict security protocols.

• Your full payment account number is never stored directly on our servers — only a tokenized reference is kept.
• A two-step verification process is followed for every transaction.
• Unusual transaction activity is automatically detected.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000 — these limits also help in part to prevent fraudulent transactions.

7 Protection of Minors

mcw99 provides services only to those aged 21 and above. We never knowingly collect any personal information from minors. The registration process includes an age verification step.

If we become aware that a minor is using the platform, we will immediately close that account and delete all associated information.

9 Data Retention Period

We retain your personal information only for as long as necessary:

• Active Account: All information is stored for as long as your account remains active.
• Closed Account: Financial transaction information is retained for a specified period after account closure in accordance with legal obligations.
• Disputes & Complaints: Information relating to active disputes or legal proceedings is retained until those processes are concluded.
• Gaming Logs: Logs of gaming activity are retained for a specified period for responsible gaming monitoring and fraud prevention.

Once the specified retention period has ended, your information is securely deleted or anonymized.

10 Changes to This Policy

mcw99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• For important changes, a notification will be sent to your registered email or through the platform.
• If you continue to use the service after the changes, you will be considered to have accepted the updated policy.

We recommend that you review this page periodically so that you remain familiar with the latest policy.