mcw99 Terms & Conditions

1. General Introduction & Acceptance of Terms

mcw99 is an online casino and sports betting platform in Bangladesh. In this document, the words "we", "mcw99", or "platform" refer to mcw99 and its operating entity. "You" or "user" refers to any person registered on or using the platform.

By creating an account on mcw99, logging in, or using any service on the platform, you are considered to have unconditionally accepted all provisions of these terms and conditions. If you disagree with any part of these terms, please refrain from using the platform.

mcw99 reserves the right to modify or amend these terms at any time without prior notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms. You are therefore advised to check this page regularly.

2. Eligibility & Account Registration

2.1 Age Limit & Eligibility

To open an account on mcw99 and use the platform's services, you must be at least 21 years of age. By registering on the platform, you confirm that you are 21 or older and that you are using the platform of your own free will and independent judgment.

• Each user may open only one account.
• Creating multiple accounts under the same person's name is strictly prohibited.
• All information provided when creating an account must be truthful, accurate, and up to date.
• The account is for the personal use of the account holder only.

2.2 Identity Verification (KYC)

mcw99 may request documents necessary to verify a user's identity at any time. This may include copies of a national identity card, passport, or other government-issued ID. mcw99 reserves the right to suspend withdrawals until identity verification is complete.

2.3 Account Security

It is entirely your responsibility to keep your account login credentials (username and password) confidential. You will be personally responsible for any activity carried out from your account. If you suspect unauthorized use of your account, notify our support team immediately.

3. Deposit & Withdrawal Policy

3.1 Deposit Rules

The following payment methods are accepted for depositing funds into mcw99:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Dutch-Bangla Bank, Islami Bank, and other major commercial banks

The minimum deposit amount is ৳300 (three hundred taka) — this applies to every payment method. Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact the support team.

mcw99 only accepts deposits from payment methods registered in the account holder's own name. Deposits from third-party accounts are strictly prohibited and any such transactions will be considered void.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawal requests must be made to the same payment method used at the time of deposit.

Before processing a withdrawal, mcw99 may request that the identity verification process be completed. Additionally, winnings earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.

3.3 Transaction Cancellation

mcw99 reserves the right to cancel any transaction in the following cases:

• If fraudulent or unusual activity is suspected.
• In cases of a breach of terms and conditions.
• If an attempt is made to claim bonus benefits using multiple accounts.
• In cases of using a third-party payment method.

4. Bonuses & Promotional Offers

4.1 Welcome Bonus

After opening a new account on mcw99, a 100% welcome bonus is available on the first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. Similarly, depositing ৳42,000 will earn the maximum ৳20,000 bonus, giving a total balance of ৳62,000.

4.2 Wagering Requirements

A 25x wagering requirement must be met before the welcome bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. Example: for a ৳1,000 bonus, after placing ৳1,000 × 25 = ৳25,000 in bets, winnings earned from the bonus can be withdrawn.

If you attempt to withdraw the bonus balance before wagering is complete, the bonus may be forfeited.

4.3 General Bonus Terms

• Each user may claim each bonus offer only once.
• Only the primary account holder may claim a bonus.
• If an attempt is made to claim bonuses from multiple accounts, all associated accounts may be closed.
• mcw99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Using any prohibited strategy through a bonus will result in the bonus being forfeited.

5. VIP Program & Rewards

The mcw99 VIP program has four tiers. The weekly cashback rate for each tier is as follows:

Changes to your VIP tier are determined based on your activity on the platform. mcw99 reserves the right to change VIP benefits, cashback rates, and program terms. VIP rewards are non-transferable and can only be used on the associated account.

6. Gaming Rules & Prohibited Activities

6.1 Fair Play Policy

mcw99 is committed to ensuring a fair and transparent gaming environment for all users. The platform operates using SSL encryption and follows a fair play policy. All game outcomes are determined by a Random Number Generator (RNG).

6.2 Prohibited Activities

The following activities are strictly prohibited on mcw99:

• Any attempt at bonus misuse or bonus abuse.
• Opening or operating multiple accounts.
• Using fraudulent software, bots, or automated systems.
• Using the platform for money laundering or illegal activities.
• Deceiving or harassing other users.
• Exploiting technical vulnerabilities or errors in the platform.
• Operating an account under a third party's identity.

Involvement in any of the above activities may result in immediate account suspension or termination, and all balances may be forfeited.

6.3 Technical Errors

mcw99 reserves the right to cancel any winnings or credits incorrectly displayed due to a technical error. Bets affected by technical issues may be cancelled.

7. Privacy & Data Protection

mcw99 gives the highest priority to protecting users' personal information. All information provided during account registration is kept secure via SSL encryption. For more details about our privacy policy, please visit the Privacy Policy page.

Your information will never be sold to third parties. However, information may be disclosed in specific circumstances due to legal obligations, KYC verification, or fraud prevention needs.

8. Responsible Gaming

mcw99 firmly believes in responsible gaming. Gambling should be a form of entertainment — it is never a way to solve financial problems. We encourage users to follow the guidelines below:

• Place bets within your own means.
• Do not use borrowed money for betting.
• Set a deposit limit for yourself.
• If you need a break from gaming, use the self-exclusion feature.

To learn more about responsible gaming, visit our Responsible Gaming page.

9. Account Closure & Termination

9.1 Account Closure by the User

Any user may close their account at any time. It is advised to withdraw any available balance before closing the account. Please contact our support team to close your account.

9.2 Account Closure by mcw99

mcw99 reserves the right to suspend or permanently close any account for the following reasons:

• Breach of any provision of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to cooperate with identity verification.
• Providing false information.
• Legal or regulatory requirements.

If an account is closed due to a breach of terms, any bonus balance in that account may be forfeited. The actual deposited amount will generally be refunded, unless fraudulent activity is proven.

10. Dispute Resolution & Customer Support

In the event of a complaint or dispute, please contact mcw99's support team first. Our support team provides assistance in Bengali and English via 24/7 live chat and email.

If a resolution is not reached through the support team, the mcw99 authority will review the matter and communicate a final decision. mcw99's decision will be considered final and binding.

11. Limitation of Liability

mcw99 will not be liable for any indirect, incidental, or special damages related to the platform. The platform is provided on an "as is" basis, and no guarantee is given regarding uninterrupted service or freedom from errors.

mcw99 will not be liable for any interruption to gameplay caused by loss of internet connection, server issues, or any other reason. However, in such situations, we will make every effort to provide a fair resolution to affected users.

12. Amendments & Enforceability

These terms and conditions may be changed at any time. For significant changes, mcw99 will endeavor to notify users via email or through the platform. However, continued use of the platform even without receiving a notice of change will be considered acceptance of the new terms.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These terms constitute the entire agreement between mcw99 and the user and supersede all prior oral or written understandings.

For any questions regarding the use of mcw99's services, please contact our support team. We are always ready to assist you.